RETURNS

This clause only concerns individuals.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of products cannot be returned. Perishable goods such as food, flowers, or magazines cannot be returned. We also do not accept products for intimate or sanitary use, hazardous materials, or flammable gases or liquids.

Other items that cannot be returned:

* Gift cards

* Downloadable software, training and workshops

* Certain health and personal care products

* Accessories

To make a return, you must provide us with a receipt or proof of purchase.

There are certain situations where only a partial refund is granted: (if applicable)

* Books with obvious signs of use.

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery.

REFUNDS (IF APPLICABLE)

Once we receive and inspect your returned item, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven't received your refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If after completing all these steps you still have not received your refund, please contact us via the contact form on our website.

SALE ITEMS (IF APPLICABLE)

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you would like to exchange them for the same item, please contact us using the contact form.